Innovating Your Service Experience – A lot of nuggets in this article, for example “those you serve do not care about how you do what you do; they only care about how your efforts create value.”
Leaving Your Comfort Zone – “Every step outside of your comfort zone is a step towards happiness.“
Got Stress – How Stress Shrinks Our Brains and What to Do About It
5 Thoughts on Software – “We need better design, more rigor and most of all, higher aspirations for what our tools can do.”
Writing Good Business Documents
Freedom to Flourish – Need encouragement for your work? Watch the video embedded in this article.
You Are What You Share – What do you share?
Why Doesn’t Everyone Get the Flu Vaccine? (Freakonomics)
Lean Safety with Robert Hafey (Gemba Academy) – Approaching safety through the use of lean management and tools.
Penn Station Sucks (99% Invisible) – “all 8.5 million New Yorkers are likely to agree on one thing: Penn Station sucks.”
“Outside of a dog, a book is man’s best friend. Inside of a dog it’s too dark to read.” – Marx, Groucho
“What you will allow is what will continue.” – Unknown
“Some people use God to get things, and other people use things to get God.” – Tim Keller
“Of all the awkward people in your house or job there is only one whom you can improve very much.” – C.S. Lewis
“There is one kind of robber whom the law does not strike at, and who steals what is most precious to men: time.” – Napoleon
“Not everything that is faced can be changed, but nothing can be changed until it is faced.” – James Baldwin