2015 – Week #10

Stupid is the Brand Killer – “When you make your customer feel stupid, you’ve given him no choice. He needs to blame you.”
How You Can Get Your Best Employees to Stay – “Instead of surrendering their best workers companies should consider the needs of their employees.”
11 Coaching Questions to Address Self-Sabotaging Behavior – “Here are 11 – million dollar coaching questions you can use to gently broach touchy topics, encourage self-reflection and create personal ownership around behavior.” 

What’s it Like to Go Without Complaining for a Month –  “How different would your life be if you cut complaining out of it altogether?  Is it even possible?”

Create Your Most Efficient Workday Yet – “We spend even more time working than we do sleeping or eating.”

MLB Pitcher Lives in a Van Behind a Florida Walmart – “I’ve gotten used to people staring”

Coaching Questions that Fuel Momentum and Drive Change – “Accountability-driven questions get people out of their head, challenges their well crafted stories (excuses) and redirects their focus towards a solution they generate which in turn, gets them inspired and into action.”


PDX Carpet (99% Invisible) – The carpet is being replaced in Portland Oregon’s airport.  It is a big deal. Really.

The Maddest Men of them All (Freakonomics) – Behavior economics at their best and worst.

Captive Market (Planet Money) – “Someone is kidnapped every day in Nigeria. It’s big business, with potentially big rewards in ransom money.”


Our only hope is God’s “unfairness.” If God were fair we’d all be in big trouble. – Tullian Tchividjian

“Rather than how can you be more successful, how can you be more useful? ” – Peter Drucker

“Courage is what it takes to stand up and speak. Courage is also what it takes to sit down and listen.” – Winston Churchill

“I love the man who can smile in trouble, gather strength from distress and grow brave by reflection.” – Thomas Paine

“Sometimes you find yourself in the middle of nowhere, and sometimes in the middle of nowhere, you find yourself.” – Unknown

“You must be asking which door is the true one; not which pleases you best.” – C.S. Lewis


2015 – Week #9

 How Crazy am I to Think I Actually Know Where MH370 Is?  – Interesting conspiracy (or maybe not) theory of the disappearance of Malaysian Airlines flight 370?
Accountability – “Accountability” is a word that’s easy to throw around in an organization. It’s often pretty meaningless (or not well understood). What does it really mean?
New School and Old School – “Follow the old school rules. Old school rules.”
Connect To vs. Connect – “Organizations are afraid of connecting.”
Here Comes ‘Uh Oh’ – “Everyone has one. That feeling of here we go again, the trap we fall into, the moment of vulnerability.”
The Customer You Attract with Low Price Will Be the Customer You Lose to Low Price – Customers who buy on price are economic buyers. They fail to see the value. They fail to understand why what they’re buying makes sense.
If You Want … – Thought provoking piece.
Apple’s Big Lesson for Business Leaders – “The minute you understand you can poke life – if you push in, something will pop out the other side – that you can change it, you can mold it, that’s maybe the most important thing.”
Are You Adding Value or Subtracting Value – “Adding value doesn’t occur by accident, nor is it something that happens on its own, like the tides.”
Here’s the Schedule That Very Successful People Follow Every Day – “All too often, productivity tips are a dime a dozen. Some even conflict with each other. What we need is a system.”
The Best Resignation Letter – “In 1918, when the time came to free himself from the shackles of the corporate world and plunge wholeheartedly into his craft, Anderson wrote what’s possibly the best letter of resignation ever penned”


Give me ten men that hate nothing but sin and love nothing but God, and we will change the world – John Wesley

It is the search of affirmation that keeps you from being great. – Chris LoCurto

Meaningful targets can create a sense of purpose and add a little meaning to even the most repetitive tasks. – Jeff Haden

Have intense and unfailing love for one another, for love covers a multitude of sins. – 1 Peter 4:8

Live long and prosper – Leonard Nimoy

Life is like a garden.  Perfect moments can be had, but not preserved, except in memory.  LLAP – Leonard Nimoy’s last tweet

Be silent or let thy words be worth more than silence. – Pythagoras

Persistence can change failure into extraordinary achievement. -Matt Biondi

You can spend the entire second half of your life recovering from the mistakes of the first half. – Saul Bellow

If you don’t know where you’re from, you’ll have a hard time saying where you’re going.  – Wendell Berry

2015 – Week #8

 1st Rule of Web Design – “What do you want me to do now?”
Are You Really Learning Anything? – “If you aren’t going to find a way to apply what you are learning to your life, then you aren’t really learning.”
Driving Employee Engagement Through Standardized Work Creation – “Getting people involved early helps to expedite adoption of the new process and helps to ensure adherence.”
Companies Profit When Customers Suffer – “I know, I know…it’s only business. But, what if business were personal again?”
Pitchers and Hitters – “…the responsibility for what happens next belongs to you.”
Mass Production and Mass Media – “… the only way to be important is to be relevant, focused and specific.”


Guerrilla Public Service (99% Invisible) – “Mostly, when we see these things, we grumble on the inside, and then do nothing.”

Our Computers, Ourselves (Invisibilia) – Interesting look at wearable technology.

The Trust Engineers (RadioLab) – “Today, we meet a group of social engineers who are convinced that tiny changes in wording can make the online world a kinder, gentler place.”

Cops See it Differently , Part 1 (This American Life) – “There’s a division between people who distrust the police — even fear them — and people who see cops as a force for good.”


“There are two ways of spreading light – to be the candle or the mirror that reflects it.” – Wharton, Edith

“True humility is not thinking less of yourself; it is thinking of yourself less.” – C.S. Lewis

“You can do anything, but not everything.” – David Allen

“There are good ships and wood ships, ships that sail the sea, but the best ships are friendships, may they always be!” – Irish Proverb

“There are no office hours for champions.” -Paul Dietzel

[In honor of pitchers and catchers reporting to Spring Training this week, some baseball quotes.]

“You don’t save a pitcher for tomorrow. Tomorrow it may rain.” – Durocher, Leo

“Baseball is ninety percent mental & the other half is physical.” – Yogi Berra

“A ball player’s got to be kept hungry to become a big-leaguer. That’s why no boy from a rich family ever made the big leagues.”  – Joe DiMaggio

“It ain’t like football. You can’t make up no trick plays.” – Yogi Berra

“When a pitcher’s throwing a spitball, don’t worry and don’t complain, just hit the dry side like I do.” – Stan Musial

2015 – Week #7

 How One Stupid Tweet … – The story of Justine Sacco’s stupid tweet and the damage done.
What’s the Sign Above Your Desk – “It’s not always easy to measure what matters. Sometimes, the thing that matters doesn’t make it easy for you to measure it.”
10 Enemies of Productivity – Great list of things to avoid.
Why Don’t We Do What We Are Supposed to Do? – “It’s often easier to identify the problem than it is to have a good solution that really works.”
Going Above and Beyond is a Choice – “the reason you and I, as customers, consistently receive predictably poor customer service is because exceptional customer service is voluntary; employees don’t have to deliver it, and most don’t.”
Leaders Provide Focus – “Focus is the discipline of saying no to all but the few things that are most important.”
10 Painfully Obvious Truths – “You know how you can hear something a hundred times in a hundred different ways before it finally gets through to you?”


How Efficient is Energy Efficiency? (Freakanomics)

American Football (RadioLab) – The story of how football became america’s favorite sport.


2015 – Week #6

 How to Deal with Stress and Anxiety – 10 tips to help.
We Don’t Care Enough to Give You Constructive Feedback – “You can delight in the fact that someone cares enough to speak up, and dance with their insight and contribution.”
15 Sales Training Opportunities – “If you want to build a personal brand that stands the test of time, being good at what you do counts for than being known.”
Customer Focus Eliminates Waste – “Have you or your company ever rushed a product or service to market because YOU thought that was what the customer needed and then if failed?”
Never Stop Learning – “It will be critical to being present in your own future.”
How to Be a Google Power User – “Search engines are the backbone of everyday internet use, but are you aware of the hidden tips and tricks to improve your search?”


How Safe is Your Job? (Freakonomics) – “When will the robots replace us?”

Entanglement (Invisibilia) – Interesting podcast that includes a segment on “mirror touch synesthesia“.

The Unspoken Commitment (Manager Tools) – A cast about the professional obligation to speak up if you are going to miss a project deadline.


Under the Hoodie – Frank Caliendo does a profile piece on Bill Belichick.


2015 – Week #5

Collaborative Workspaces: 4 Habits Your Workspace Should Adopt
Your Mood vs Your Reality – Happiness, for most of us, is a choice. Reality is not.
7 Characteristics of Good Employees




2015 – Week #4

The Power of Checklists – Checklists can be a powerful tool.  (Passed along to me by my friend Tim).
Please Go Away – “I wonder how these companies would act if every day, someone piled $100,000 in cash in the parking lot and lit it on fire.”
Find the Others” – Ten by ten by ten is a thousand. Do it twice and you’re at a million.
Ways to Make 10 Daily Occurrences More Enjoyable – When you can’t solve life’s big problems, solve the small ones.
7 Golden Rules for Collaborating with Great People 
Optimistic Time (vs. Honest Time) –  “It doesn’t ship because it’s ready. It ships because it’s due.”



2015 – Week #3

Odd Expressions  – This article explores the origin of expressions like “cold shoulder” and “cut to the chase”.



2015 – Week #2


7 Email Habits That We Need to Break – Improve your ability to communicate with email by eliminating these habits.

Better Than I Deserved – A phrase that we have all heard at some point in time … but have you stopped to consider what is being said?

Deming - Bad System

Shrinking Your Way to Success – Good stuff from the Drucker Institute’s Monday publication.

Dave Ramsey - Goals

Choices – What choices will you make?  Thought provoking article from Seth Godin.

Find In-Depth Articles on Google – How to find more in-depth articles with a Google search.  Actually tried this with a couple of search terms and it seemed to reduce the fluff and get down to the good stuff.

How Do Lean Concepts Apply in an Office Environment? – Despite tons of evidence to the contrary,  many still think that lean is a “manufacturing thing”.


Serial – An interesting podcast that reviews the case of a young man who was convicted of a murder.  Did he actually commit murder?  The podcast unpacks evidence and examines the case.  Worth a listen.


“The certainty of misery is better than the misery of uncertainty.” – Pogo

Our greatest fear as individuals [..] should not be of failure but of succeeding at things in life that don’t really matter. – Tim Kizziar

“Don’t prioritize your schedule, schedule your priorities.” – Stephen Covey